Returns & Exchanges
At BLACKPINK OFFICIAL STORE (NA), we want you to be completely satisfied with your purchase. We accept returns and exchanges on unworn, unwashed apparel within 30 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Ship the Package
Drop off your package at any authorized carrier location; please ensure the return is scanned within 7 days of receiving your label.
Receive Refund or Exchange
Once our warehouse inspects the items, your refund will be processed to the original payment method or your exchange order will be shipped out.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing